General Questions
1. What makes your products unique?
All our designs are exclusively created by an experienced designer with a deep understanding of the Saint Lazarus Order's history and symbolism. You won’t find these items anywhere else!
2. How are your products made?
We use a Print on Demand (POD) model, meaning each product is custom-made after you place your order. This ensures the highest quality while reducing waste, making it a more sustainable option.
3. Are your products officially connected to the Saint Lazarus Order?
While our merchandise is inspired by the traditions and symbols of the Saint Lazarus Order, we are an independent store. We honor the Order’s legacy through our exclusive designs.
Orders and Production
4. How long does it take to produce and ship my order?
Once your order is placed, it takes 2-5 business days to produce your custom item. Shipping times vary depending on your location, typically ranging from 5-12 business days.
5. Can I track my order?
Yes, you will receive a tracking number once your order has shipped. You can use this number to track your package at any time.
6. Can I cancel or change my order after placing it?
Since all products are made to order, changes or cancellations must be requested within 24 hours of purchase. After that, production begins, and changes may not be possible.
Products and Quality
7. What materials are used in your merchandise?
We partner with Printful, a trusted POD provider, to deliver high-quality products. All items are made using durable and comfortable materials to ensure they stand the test of time.
8. Are the prints and colors long-lasting?
Yes! Our printing process ensures vibrant, high-quality designs that resist fading, even after many washes.
9. Do you offer different sizes and fits?
Absolutely. Each product page includes a detailed size guide to help you find the perfect fit, whether you’re shopping for adults or children.
Returns and Refunds
10. What is your return policy?
Since all items are custom-made, we only accept returns for defective or damaged products. If you receive a faulty item, contact us within 30 days for a replacement or refund.
11. What if I ordered the wrong size?
Unfortunately, we cannot offer exchanges for sizing issues due to the made-to-order nature of our products. Please check the size guide carefully before purchasing.
Shipping and Payments
Shipping and Payments
Yes, we ship worldwide! Shipping costs and delivery times vary depending on your location and will be calculated at checkout.
13. What payment methods do you accept?
We accept all major credit cards, PayPal, and other secure payment methods to ensure a seamless checkout experience.
Design and Customization
14. Can I request a custom design?
At this time, we don’t offer custom design services. However, we’re constantly expanding our collection with new exclusive designs—stay tuned!
15. Who creates your designs?
Our designs are crafted by a highly experienced designer who specializes in translating the rich heritage and symbolism of the Saint Lazarus Order into wearable art.
Sustainability and Ethics
16. Is your production process environmentally friendly?
Yes! By using Print on Demand, we produce only what’s ordered, reducing waste and overproduction. This aligns with our commitment to sustainability and ethical practices.
17. Where are your products made?
Our products are produced through Printful’s global facilities, ensuring efficient and high-quality production regardless of where you’re located.
Community and Mission
18. How does your store honor the Saint Lazarus Order?
Our mission is to celebrate and preserve the rich history and traditions of the Saint Lazarus Order through high-quality, thoughtfully designed merchandise.
19. Do you donate to any charities or causes?
While we are not directly affiliated with charitable organizations, we strive to support the values of the Saint Lazarus Order through our work and business practices.
Technical and Support
20. How can I contact your team?
You can reach out to us via our Contact Us page or email us directly. We’re happy to help with any questions or concerns!